Ski&Bike Nassfeld Apartments

About The Ski&Bike Apartments

Libor is a sports enthusiast who has been offering accommodation for those who share his love for both winter and summer sports since 2012. He himself spends most of his free time cycling, skiing, cross-country skiing or even paragliding. His passion for an active outdoor life led him to the idea of establishing Ski & Bike Apartments in the mountains, where he could be close to what fulfills him.

An office on the ski slope

Problem

Libor is not present at the apartments 24/7, he works as a ski instructor at the Nassfeld ski resort. During the off-season, he spends some of his time in Brno, where he also works. Running the entire accommodation manually on paper had become unmanageable. That’s why we offered him a system that would allow him to manage accommodation on the slopes as well.

“It was challenging to keep track of deposit payments late in the evening, keep track of all reservations, communicate with guests and staff, and remain available by phone and email around the clock. I knew that continuing down this path was not sustainable and that I needed to find help,” says Libor.

Solution

To solve these problems, Libor teamed up with the INTUTTO team. By moving to an online system, he no longer has to worry about missing a reservation or an important message. He now has the ability to manage all aspects of his apartments more efficiently. This move has opened the way to greater efficiency and peace of mind, something that was previously difficult to achieve.

“Shortly after transitioning to INTUTTO, I had the urge to monitor everything. However, over time, I became more at ease because INTUTTO provided me with such certainty and efficiency that I could afford to trust the system and know that everything was running smoothly,” says Libor.

Using an integrated calendar, automation, and the ease of access from a phone, Ski&Bike Apartments can now accomplish tasks much more efficiently than before.

Optimization of sales on sales channels

Problem

Libor uses several booking portals, with the best results achieved through Booking-com. However, getting to a prominent position in Booking’s rankings, increasing the visibility of one’s accommodation to potential guests and effectively using the settings offered by this portal is the real magic.

“Booking is essential for me, it brings in a lot of bookings. Guests often search for accommodation on this platform. But it’s almost impossible to identify key factors that Booking likes and that could increase the visibility of my accommodation. The navigation and setup for us, the hosts, within this platform is not very user-friendly,” says Libor.

Solution

“The Maestro package includes a consultation on setting up sales channels. I decided to take advantage of this and contacted the INTUTTO team,” says Libor.

The consultation with Libor included an analysis of his current strategy on Booking, the subsequent optimization of his profile, we also talked about guest reviews. During the consultation we also discussed his pricing strategy to ensure it was both competitive and profitable. It was important to note that Booking-com’s algorithms are variable and do not provide an accurate list of the factors that affect ranking.

“What I appreciated most was the advice on price and bid management, which allowed me to stay competitive. I also learned to use the Opportunity Center effectively,” says Libor.

Overbooking

Problem

Libor had problems with updating prices and room availability on the sales channels. He struggled with the threat of overbooking for a long time because doing everything himself with his lifestyle is a challenge. Overbooking occurs when an accommodation is booked for more guests than the capacity of the accommodation is.

“It was challenging to monitor Booking to avoid overbooking. The last straw was when I couldn’t accommodate guests and had to arrange other accommodation for them. Everything had to be done manually and updated one by one on each channel. This took a lot of time,” admits Libor.

Solution

“Since I started using INTUTTO, I have not experienced overbooking. The system quickly updates available rooms on all booking portals,” says Libor.

Libor makes the most of the connection to sales channels . He is able to update prices and room availability on booking portals in real time, automatically. In addition, INTUTTO helps Ski&Bike to reduce overbooking. Also, errors caused by the human factor are eliminated.

“I have avoided the stress of overbooking, I don’t have to check incoming bookings. Reservations are automatically added to the calendar. Now that’s a win.,” says Libor.

Communication with staff

Problem

“The communication problem between me and the staff was really obvious. We wrote our tasks on paper, we called and texted each other back and forth about everything,” says Libor.

The inefficient way of communicating was draining a lot of energy and time from the team and leading to communication errors. The staff needed a fast, accurate and reliable exchange of information to respond effectively to guest requests and to maintain and manage the accommodation. It was clear that a modern and centralized system was needed to improve the flow of information between Libor and the staff and increase efficiency.

Solution

Since Ski&Bike Apartments started using INTUTTO, guest information is in one place. Arrivals, tasks, notes, services booked - everything in plain sight. The app provides a real-time overview of each room, allowing Libor and the staff to work much more efficiently. They no longer have to waste time on unproductive phone calls and unclear communication.

“Since Ski&Bike Apartments started using INTUTTO, guest information is in one place. Arrivals, tasks, notes, services booked - everything in plain sight. The app provides a real-time overview of each room, allowing Libor and the staff to work much more efficiently. They no longer have to waste time on unproductive phone calls and unclear communication.” says Libor.